Privacy & Policy

When you place your order or sign up with us, we appreciate your trust in us. Privacy of your personal information is taken very seriously and At the same time, we would like to give you the best possible experience when visiting our website. Please read the following policy to understand how your personal information will be treated as you make full use of our Site. If you visit us at https://www.thetimelessdrapes.com  you accept these terms and conditions:

We follow a very strict privacy policy as follows:

1   i. No Sharing Of Information

We value the trust you place on us. We will work hard to earn your confidence so that you can enthusiastically use our services. Protecting your privacy is very important to us. We have accordingly developed this Privacy Policy to protect your personal information and keep it confidential. We endeavor to comply with the laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example, advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors, or other sites to which we provide hyperlinks, may be different from ours. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

     ii. How We Use Your Information

Your shipping address: This is used to ship your order. You can change it for every order and we will NEVER send anything else to this address except your order itself.

Your phone number: This is used only for purposes of helping the courier delivery person track you. The concealed packing of the orders ensures that the courier delivery person does not get to know anything about your order or you. We may also call you on the phone number provided to confirm the order before dispatching OR for any other purpose related to the order placed on thetimelessdrapes.com. The call might be made via an automated system or by a customer care representative. You may also receive an SMS with the details of how to confirm/reject order via miss call or other services.

Your credit card information: Your Credit Card/Debit/Bank account information is used only to process the transaction.

Your email address: We will NEVER send you emails if you request us not to. As a default, we assume your consent to send you emails for purposes of:

    • Emailing you a copy of the order
    • E-mailing you the shipping confirmation
    • E-mailing you a short customer satisfaction survey
    • E-mailing you 'Reminders' for products you opt to be reminded for

     

  1. Electronic Communication
  2. When you visit our site or send emails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

     

  3.  Payment & Account Information
  4. Your account history with us including all billing information and communications, payment history, etc. We maintain this in encrypted form on secure servers.

     

  5. Transactional Information
  6. Transactional history (other than banking details) about your e-commerce activities.

     

  7. Deletion
  8. We will process and store your data for as long as it is necessary and permitted under applicable data protection law.

     

  9. Advertising
  10. We may use personalized advertising/retargeting features of ad platforms like Google AdWords, Facebook, or any other ad platform. For this purpose we may share an email address, phone number, or other personal details in an encrypted hash form, used solely to match profiles to deliver a better-personalized ad experience. Personally, identifiable information won't be shared in clear text with any of the 3rd party sites. 

     

  11. Legal Issues
  12. Just in case, a transaction is involved in a legal dispute (usually credit card fraud), information might be requested from us in the form of a subpoena (legal demand for information or appearance). In such cases, we might be required to furnish requisite information. In case this occurs, our policy is to first contact the customer (through the preferred medium chosen by the customer) to inform them of our legal obligations.

    These issues are not common and generally happen in case of credit card fraud. Hence, such information sharing would help in protecting your account and business with us.

    Your order details and personal details like the address and phone number may be shared if asked by any Government Department eg. Sales Tax Department.

     

  13. Links To Other Sites
  14. Our site may link to other websites that may collect personally identifiable information about you. Any such pages will be identifiable in the browser URL and will not carry the thetimelessdrapes.com logo on the top. We do not take any responsibility for the policies or actions of such websites whatsoever.

    However, such links (except for the one to our payment gateway provider) are NOT required to browse or complete any transaction at thetimelessdrapes.com. We have ensured that your experience with us is as private as it should be.

    Our payment gateway provider is PayU (www.payu.in), which has a history of managing millions of secure payment transactions. You may shop with confidence with us and make payments through them (You can refer to FAQ to understand their highest standards of security). You can visit their website and view their Privacy Policy.

    Our site may have links from advertisers and we take NO responsibility for consequences after being redirected to their websites.

     

  15. Merger, Acquisition & Termination Of Service
  16. If we merge with or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services.