Return & Refund Policy

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within twenty four hrs of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at support@thetimelessdrapes.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item with Bill , and mail your return to the following address:

The Timeless Drapes :
Attn: Returns
RMA #
46, kailash hills, near east of kailash  
delhi, new delhi 110065  
India  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, RS 200.00 will be deducted from your return to cover shipping charges.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

Exchanges & Returns

We offer exchange in sizes for only our comfort wear category items on our website. If the ordered piece doesn't fit you, please ship us the piece back with a small note of your size requirements, and send us an email at support@thetimelessdrapes.com.

For products ordered from our 'Sample Sale' section. please note that the product is one of a kind and shall not be customized, exchanged or returned at any stage. Therefore, we request you to go through the measurements chart carefully.

Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a comfort wear and accessory product.

 

Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees. Also Please note that shipping cost are non-refundable.

Please note by purchasing from “The Timeless Drapes” you as the buyer agree to our shopping terms, conditions and policies.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note      

  •        Sale items are FINAL SALE and cannot be returned.        
  •        used products will not be accepted for return.   
  •        Return Procedure if not initiated within 24 hrs, it will not be considered for return.   
  •        If the product received is not approved by the timeless Drapes, in that case the product will be shipped back to the customer and The Timeless Drapes will be not liable for the refund.   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+918383094992) or mail us at support@thetimelessdrapes.com